Returns and Exchanges
In Sky Shopping purchases come with a 'money back' guarantee. All returned products, except where required by law, must be either returned:
1. On board on the same day and sector as the original purchase; or2. Within 28 days of purchase with proof of purchase, unused, undamaged and with the original wrapping.
Where applicable, please direct returns to:
Alpha Flight Services Customer Service,
Level 6, Niecon Tower
Broadbeach QLD 4218, Australia
If you change your mind, return of unsuitable products is at your own cost and will not be reimbursed by Qantas or Alpha Flight Services. If you request an exchange, duty, taxes and a A$25 handling charge apply.
For faulty products, Alpha Flight Services will happily organise a refund (in the form of your initial payment method) or a replacement, in which case Alpha will pay all duty, taxes and postage. Refunds will not be processed until the returned product is received by Alpha Flight Services. It is your responsibility to ensure the products are adequately packaged to prevent damage during transit. Please keep proof of postage. Otherwise, if the parcel goes missing, we will deem you not to have returned the products.
Warranty: all products are covered by one year warranty from date of purchase. Receipt must be shown as proof of purchase.
Pricing and products
All recommended retail prices are correct at the time of printing. Please note that illustrations do not necessarily show the actual size of the items.
Due to storage limitations, please accept our apologies if any items are out of stock.
Prices are shown in A$, please consult the flight attendants regarding currency acceptance.
Products shown can only be purchased on selected international legs of a Qantas operated flight.