Returns and Exchanges
In Sky Shopping purchases come with a 'money back' guarantee. All returned products, except where required by law, must be either returned:
1. On board on the same day and sector as the original purchase; or2. Within 28 days of purchase with proof of purchase, unused, undamaged and with the original wrapping.
Where applicable, please direct returns to:
Qantas In Sky Shopping Customer Service
P.O. Box 1567
Broadbeach QLD 4218, Australia
If you change your mind, return of unsuitable products is at your own cost and will not be reimbursed by Qantas or Alpha Flight Services. If you request an exchange, duty, taxes and a A$25 handling charge apply.
For faulty products, Alpha Flight Services will happily organise a refund (in the form of your initial payment method) or a replacement, in which case Alpha will pay all duty, taxes and postage. Refunds will not be processed until the returned product is received by Alpha Flight Services. It is your responsibility to ensure the products are adequately packaged to prevent damage during transit. Please keep proof of postage. Otherwise, if the parcel goes missing, we will deem you not to have returned the products.
Warranty: all products are covered by one year warranty from date of purchase. Receipt must be shown as proof of purchase.
Pricing and products
All recommended retail prices are correct at the time of printing. Please note that illustrations do not necessarily show the actual size of the items. Due to storage limitations, please accept our apologies if any items are out of stock. Qantas In Sky Shopping Customer Service Team can assist should you still wish to purchase the item. Duty, taxes and a A$25 handling charge will apply to purchases made after your flight. Prices are shown in A$, please consult your Flight Attendant regarding currency acceptance. Products shown can only be purchased on selected international legs of Qantas operated flights.IN SKY SHOPPING Enquiries
In Sky Shopping is provided by
Alpha Flight Services Pty Ltd,
ABN 89 064 142 418.
For product enquiries and/or returns,
please contact:
Qantas In Sky Shopping Customer Service
P.O. Box 1567
Broadbeach QLD 4218
Australia
Monday to Friday 9am – 4pm AEST
Phone 1800 894 255 (within Australia)
+61 7 5558 2003 (outside Australia)
Fax +61 7 5592 6632
Email: inflightsales@alphaflight.com.au
*Disclaimer: the information contained in this catalogue is provided in good faith. To the best of our knowledge, the information is accurate and current. However, Alpha Flight Services Pty Ltd ABN 89 064 142 418 (“Alpha”), Qantas and their related bodies corporate (as defined in the Corporations Act 2001), any of their directors, officers, employees, consultants or shareholders do not make any warranty as to the accuracy or completeness of the information in this catalogue or that any of the products will meet your requirements. To the fullest extent permitted by law, Alpha and Qantas exclude all warranties implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose and non-infringement. Limitation of Liability: any liability of Alpha, Qantas or their related bodies corporate (as defined in the Corporations Act 2001) in connection with this catalogue and any goods supplied to you will, to the maximum extent permitted by law, at our election, be limited to: (i) the replacement of the goods or the supply of equivalent goods; or (ii) the payment of the cost of replacing the goods or of acquiring equivalent goods. Age recommendations for toys shown are supplied by the manufacturer or supplier and are not the responsibility of Alpha Flight Services or Qantas. Privacy: the personal information provided by you will be collected and used by Alpha and its representatives for the purpose of processing your order. Alpha may also disclose your personal information to Qantas Airways Limited,
ABN 16 009 661 901, in connection with the management of this service and to enable Qantas Frequent Flyer points to be awarded to Qantas Frequent Flyer members. Alpha may also disclose your personal information to third party service providers it uses to assist with the fulfilment of your order (such as courier companies). Alpha will deal with your personal information in accordance with its privacy policy, a copy of which is available at www.inskyshopping.com/privacy or by contacting Alpha on the details set out above. On request, Alpha will provide you with access to the information it holds about you. Governing Law: these terms and conditions are governed by and are to be construed in accordance with the laws in force in the State of New South Wales, Australia and you submit to the non-exclusive jurisdiction of the courts of that State.